After the investigation aired, Jiffy Lube claimed to perform sweeping changes to their training program to prevent this, though among the training tactics, was having workers recognize the tactics of an investigative reporter and evade further scrutiny. During the investigation, five out of nine Jiffy Lube locations charged undercover reporters for work that was not performed. In 2003, Jiffy Lube was the focus of a KNBC investigative report that alleged that Jiffy Lube was charging customers for services not performed. The OCS program moves away from the old model of changing oil every 3,000 miles and provides a schedule that is unique for each driver. The new program allows Jiffy Lube customers to choose how often they have their oil changed based on a number of variables including vehicle manufacturer recommendations, driving habits, and road conditions. In June 2011, Jiffy Lube introduced a new program called Oil Change Schedule (OCS). Pennzoil-Quaker State was ultimately purchased by Shell Oil Company in 2002. įollowing the merger of Pennzoil and Quaker State in 1998, the 581 Q Lube stores were merged into the Jiffy Lube brand, then possessing 1,541 stores, with overlapping operations being closed down. In 1991, it became a subsidiary of Pennzoil. Jiffy Lube went public in 1987, and had opened over 1,019 franchises and company stores by 1989. It is this year which Jiffy Lube generally states as its founding date with Hindman as its founder. James Hindman, a football coach at Western Maryland College, bought out Washburn's seven franchises and established Jiffy Lube International, relocating the headquarters to Baltimore, Maryland. Over the following years, Washburn franchised a number of Jiffy Lube stores within Utah. The first Jiffy Lube store was established on 36th Street in Ogden, Utah by Edwin H. Also, Jiffy Lube was ranked number 15 in Entrepreneur Magazine 's 2012 Franchise 500 and number 73 on Franchise Times ' 2011 Top 200 Franchise Chains by Worldwide Sales. The company was ranked first on National Oil and Lube News 2011 Tops in the Fast Lubes Industry Rankings. There are about 2,000 Jiffy Lube franchises in North America, all of them independently owned by 252 operators, with about 24 million customers each year as of 2002. Overview A Jiffy Lube in Durham, North Carolina A Jiffy Lube in Cedar Mill, Oregon It has been a subsidiary of Shell since 2002, and is headquartered in Houston, Texas. is an American chain of automotive oil change specialty shops founded in Utah, United States, in 1971. Team Lucor also is a 28-year sponsor of “Coats for the Children,” collecting warm winter clothing, money and new toys for Salvation Army families in need.Jiffy Lube International, Inc. The organization is a significant supporter of the annual Jiffy Lube MUSCLE UP! campaign benefiting the Muscular Dystrophy Association (MDA), which raises funds to send children with neuromuscular disease to MDA summer camp. Team Lucor also is committed to giving back to the local communities where its employees and customers live and work. The organization also provides a comprehensive training and development program through Jiffy Lube University. Team Lucor offers employees a 401(k) plan and employee discount program, with full-time associates receiving several additional benefits. The organization is deeply committed to employee engagement and recognition. Team Lucor employs more than 1,500 team members in the greater metropolitan areas of Raleigh/Durham, North Carolina Atlanta Nashville, Tennessee Richmond and Tidewater, Virginia Cincinnati and Dayton, Ohio and Pittsburgh. Beyond the Jiffy Lube Signature Service Oil Change, for which the brand is known, Team Lucor Jiffy Lube stores offer the vehicle maintenance services consumers need, including brakes, tires, engine diagnostics and state inspections in select markets. With 158 Jiffy Lube service centers located in six states, Team Lucor offers a wide variety of services. “Also contributing to Team Lucor’s strong business performance is the organization’s commitment to employees, many of whom have a significant tenure with Team Lucor.” Their success is driven by strong leadership and a culture of innovation, providing quality services that consumers want and need,” said Patrick Southwick, president of Jiffy Lube International. “Team Lucor is especially deserving of this award.
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